DELIVERY

DELIVERY INFORMATION

We shipped all the goods Worldwide. However, Chair And Stool would be the only item dispatch within HONG KONG, MACAU, TAIWAN & CHINA.

HONG KONG Standard Delivery is HK$180, (Excludes: Tung Chung HKD 400, Ma Wan and Discovery Bay HKD 600)

If the total purchase exceeds HKD 5000 (Calculated per order), free delivery service will be provided in Hong Kong ONLY (Excludes: Tung Chung HKD 400, Ma Wan and Discovery Bay HKD 600)

Picking up your order

Any order can be collected from our Hong Kong office at NO EXTRA CHARGE. All pickups must be pre-arranged.

We endeavour to dispatch all orders placed the next working day, although during busy periods such as Christmas all orders will be dispatched within a maximum of three working days.

Orders under 1.5kg will generally be sent via Hong Kong Mail, orders over 1.5kg will be sent using one of our nominated couriers and may need to be signed for.

Large orders may be divided into more than one parcels due to weight restrictions.

Please allow 5 working days after receiving your confirmation of dispatch email before contacting us if your parcel has not arrived and we will track down the parcel for you.  We cannot be held responsible for delays caused by Hong Kong Mail or any other of our courier companies due to adverse weather for example or any other reason.

 

RAW MUSEUM STOCK AVAILABILITY

We endeavour to maintain our stock levels to meet the demand from the website, however from time to time we may have an item which has proved more popular than we thought and so is out of stock.  We will continue to display this product on the website if we know that we are able to get it back into stock.  If you are interested in this product then you are able to tick on the site to ask to be emailed when back in stock.

We will not take payment for any stock that we do not currently have in stock.

 

PACKINGING POLICY

All orders will be packed as securely as possible in order to ensure their safe transit to your door.  We use a variety of packaging methods according to the product being delivered.  These include, but are not exclusive to Cardboard Boxes, Tissue Paper, Recycled Brown Filler Paper and enviromentally friendly bubble wrap for very fragile items.